Two Factor Authentication

Two-Factor authentication is a way to keep your user account safe by requiring 2 forms of identification before logging in. The first will be your user name and password, and the second will be one of the following:

We require you set up 2 methods that can be used as your second authentication method, but you can set up all of the above options if you would like.

Configuring Two Factor

To enable two factor authentication, go to the user settings in the upper right hand side.

User Settings

Then click Two Factor Setup

User Settings

If the user does not have an email address associated with the username, it will ask you to add an email:

Two Factor Set-Up

Once you have entered an email address or if there is already an email associated with the user, you will then be prompted to set up their other factors.

Available Methods

The user can set up two or more factors. They can choose from the following methods:

  • U2F Security Key- Verify identity using a hardware token. (U2F is not supported on all browsers. If the browser you are using does not support U2f, then this option will not appear)
  • Yubico OTP- Verify identity using a one time password hardware token.
  • Google Authenticator- Verify identity via google authenticator app.
  • One Time Use Codes- Verify identity using a one time use verification code.
  • SMS Text Message- Verify your identity via SMS text.

Two Factor Set-Up

You can set up all methods, or just the two required. Click on whichever method you would like to set up.

U2F Security Key

A security key is a physical device that plugs into your USB port. To use a hardware key, you must first purchase one. They can be found here.

Browser Compatibility

U2F hardware keys are not compatible with all browsers and this option will not be displayed if the browser is not compatible. U2F security keys will only work in Google Chrome by default. They can also be used in Firefox, but you will need to set up your browser to be able to use it. Click here for instructions on updating Firefox settings to work with U2F security keys.

Once you have purchased the hardware key and are using a compatible browser, plug in the U2F hardware key into your computer and click U2F Hardware Key. When you see the screen below, tap the authenticate button on the hardware key:

Two Factor Set-Up

If the set up is successful, you will be returned to the Two Factor Set-Up screen and will see a green check to the right of the method.

Two Factor Set-Up

An email will also be sent to the user email confirming an authentication method has been added.

Yubico OTP

A security key is a physical device that plugs into your USB port. To use a hardware key, you must first purchase one. They can be found here. Please Note: OTP (One Time Password) is not supported by all Yubikey devices, to see if your key has built in OTP support check here.

Once you have purchased the hardware key, plug in the OTP hardware key into your computer and click Yubico OTP. When you see the screen below, tap the authenticate button on the hardware key:

Two Factor Set-Up

If the set up is successful, you will be returned to the Two Factor Set-Up screen and will see a green check to the right of the method.

Two Factor Set-Up

An email will also be sent to the user email confirming an authentication method has been added.

Google Authenticator

To set up two factor through Google Authenticator, you will first need to download the app. It is FREE and can be found at the links below:

Once you have downloaded the Google Authenticator App, click the Google Authenticator App method. You will be taken to this screen with your own unique QR Code.

Two Factor Set-Up

Open the app on your mobile device, tap the + at the top righthand corner of the screen and then select Scan Barcode

Two Factor Set-Up

and the gateway user will be added to the user's app and a code will be shown and periodically refresh. This the the authentication code you will use when logging in:

Two Factor Set-Up

Next you will need to enter the authentication code provided in the Google Authenticator app into the gateway to confirm the google authenticator app is set up correctly.

Two Factor Set-Up

When the security code is confirmed, you will be returned to the Two Factor Set-Up screen and will see a green check to the right of the method.

Two Factor Set-Up

An email will also be sent to the user email confirming an authentication method has been added.

One Time Use Codes

Click here to print off one time use codes as one of your authentication methods. These are meant to be used as a last resort and we do not recommend this is a default form of authentication. When you select this method you will see the following screen:

Two Factor Set-Up

Click Print Codes to bring up an additional window showing the codes. When this page shows, you should also see a print dialogue window.

Two Factor Set-Up

Once codes have been printed, click Done to return to the Two Factor set up screen. You will see a green check to the right of the method.

Two Factor Set-Up

An email will also be sent to the user email confirming an authentication method has been added.

SMS Text Message

When you click SMS Text Message, You will see the following screen. Enter the phone number where you would like to receive the authentication code and click Submit.

Two Factor Set-Up

The gateway will send a text message to the mobile number you entered and provide the screen below to enter the code. Enter the code that you received via text and click Confirm. Click Resend Code if the code is not received.

Two Factor Set-Up

When the security code is confirmed, you will be returned to the Two Factor Set-Up screen and will see a green check to the right of the method, along with the last 4 digits of the phone number where the confirmation was sent.

Two Factor Set-Up

An email will also be sent to the user email confirming an authentication method has been added.

Security Level

When you have selected your desired authentication methods, click Continue.

Two Factor Set-Up

You will then see the screen below. Drag the square icon to the desired security level.

Two Factor Set-Up

There are three security options:

  • Low Security- Gateway will only prompt to verify two factors when logging into a new computer. Please Note: If you each browser is considered a device. If you login to a new browser on the same computer, you will have to verify two factors again.
  • Medium Security- Gateway will prompt to verify two factors when logging into a new computer or on an IP you have not used before.
  • High Security- Gateway will prompt to verify 2 factors for every session login. Please Note: A login session lasts 24 hours, so you will not have to verify 2 factors from the same computer and IP every 15 minutes.

Click Finish to complete two factor set up and return to the User Settings page.

Logging in with Two Factor

If your security level requires you to authenticate using a second factor, the gateway will automatically prompt you to verify your second factor. If you have more than one factor set up, the gateway will ask for the factor considered most secure. Listed below are all factors by security strength:

Logging in with U2F Security Key

To verify using the U2F security key, make sure it is plugged into your computer and press the authentication button.

Two Factor Set-Up

Check the Remember Device box to skip two factor authentication on this computer/browser combination if you have the security set to Medium or Low.

Click Pick a Different Method button to choose to verify a different method instead.

If you are logging into a new device, or registering a new device, then an email will be sent to the user email to confirm.

Logging in with Yubico OTP

To verify using the OTP security key, make sure it is plugged into your computer and press the authentication button.

Two Factor Set-Up

Check the Remember Device box to skip two factor authentication on this computer/browser combination if you have the security set to Medium or Low.

Click Go Back button to choose to verify a different method instead.

If you are logging into a new device, or registering a new device, then an email will be sent to the user email to confirm.

Logging in with Google Authenticator

To verify using the Google Authenticator app, open the app, enter the current code, and click Confirm.

Two Factor Set-Up

Check the Remember Device box to skip two factor authentication on this computer/browser combination if you have the security set to Medium or Low.

Click Pick a Different Method button to choose to verify a different method instead.

If you are logging into a new device, or registering a new device, then an email will be sent to the user email to confirm.

Logging in with One Time Use Codes

To verify using one time use codes, enter one of the codes you have printed, and click Confirm Code.

Two Factor Set-Up

Check the Remember Device box to skip two factor authentication on this computer/browser combination if you have the security set to Medium or Low.

Please Note: Once you use this code to login, you will not be able to use it to verify your identity a second time. If you have used all 5 of the original codes, this method will not be listed when you select "Pick a Different Method". You will not be able to use this as a second factor until you generate additional codes.

Click Pick a Different Method button to choose to verify a different method instead.

If you are logging into a new device, or registering a new device, then an email will be sent to the user email to confirm.

Logging in with SMS Text Message

Two Factor Set-Up

Check the Remember Device box to skip two factor authentication on this computer/browser combination if you have the security set to Medium or Low.

Click Pick a Different Method button to choose to verify a different method instead.

If you are logging into a new device, or registering a new device, then an email will be sent to the user email to confirm.

Updating your Two Factor Settings

Once you have set up your two step authentication, you may need to alter your settings after the fact. To Manage your two factor authentication settings, go to the user settings in the upper right hand side.

User Settings

Then click Two Factor Setup

User Settings

You will be prompted to verify using a second authentication method just like when you are logging into your account. Once you have verified the account, you will then see a menu with your two factor authentication settings.

Two Factor Set-Up

Adding a New Method

If you would like to add a new factor, click on any of the methods that does not have the green checkmark on the right and you will be prompted through the configuration steps as described in the configuration above.

Removing a Method

If you would like to remove a method, simply click on the (remove) link on the righthand side of the method and confirm.

Two Factor Set-Up

Please Note: If you have less than two methods, you will need to add another before you can click "Continue" to confirm your security level and save your Two Factor Authentication settings.

Updating Mobile Number

To update your mobile phone number for the SMS Text, remove the authentication method by clicking the Remove link and confirm.

Then click on the method again to re-add it with your new mobile number.

Please Note: You may only have one phone number on file at a time which you use to authenticate your account.

Generating Additional Printable Codes

Once you have used all of your one time use codes to verify your identity, the title of the method will read 0 single use security codes as shown in the image below. You will need to generate additional codes to be able to use this method again.

Two Factor Set-Up

To generate additional codes for the One Time Use Codes method, remove the authentication method by clicking the Remove link and confirm.

Then click on the method again to re-add it and generate additional one time use codes.

Updating Security Level

To update the security on your two factor authentication, click Continue in method configuration screen.

Two Factor Set-Up

You will then see the screen to update to security settings. When you have selected the desired security level click Finish to confirm and return to the User Settings page.

Disabling Two Factor

To disable two factor authentication completely, contact our customer support department for assistance.